Exchanges & Returns – SSK European Baseball Center

Would you like to exchange or return an item? Please read the conditions and instructions below carefully for a quick and correct process.

Important Rules & Conditions

• Return Window: You have the right to return items within 14 days of receipt. After this 14-day period, we evaluate whether an exchange or return is still possible on a case-by-case basis; shipping fees or free replacement items will no longer be reimbursed.

• Item Condition: Items must be returned unused, unworn, in their original packaging, and with all original tags attached. Clothing smelling of laundry detergent or showing signs of wear cannot be accepted.

• Shoeboxes: Never apply tape or shipping labels directly onto the original shoebox. Doing so damages the packaging, making it unsellable, which requires us to charge a € 5.00 packaging fee.

• Bats: Bats (wood, composite, metal bats) from which the plastic wrap has been removed, or showing any signs of use (even from a single hit ball), cannot be exchanged or returned.

• Damages or Missing Parts (within 48 hours): Any visible damage, manufacturing defects, or missing components must be reported by email to info@sskeurope.com within 48 hours of receipt. Please include your order number and clear photos of the issue. The standard 14-day return period does not apply to damage claims.

What CANNOT be returned or exchanged?

The items listed below are manufactured or customized specifically to order and are fully excluded from the right of withdrawal:

1. Customized Clothing: Any apparel featuring a club name, club logo, player number, or player name (this also applies to hoodies, t-shirts, and windbreakers that only feature a club logo).

2. Custom-Made Pants: Pants produced in special lengths (such as +0 cm, -10 cm, or +30 cm) or finished with custom colored piping/trim.

3. Caps: Caps are always custom-made to order and cannot be returned. Sizing on the website is indicative; we strongly advise trying on a teammate’s cap beforehand.

4. Incorrect Sizing on Custom Items: Custom-made items mentioned above cannot be exchanged if an incorrect size was selected.

Please Note for Ineligible Returns: If you return an item that is excluded based on the criteria above, it will only be shipped back to you after the return shipping fee of € 9.70 has been settled. In case of doubt, always contact us in advance at info@sskeurope.com!

How to Return Your Order

1. Complete the Return Form:

   Fill out the return form and enclose it in your package along with a copy of your order confirmation/invoice.

   • Note: This return form is included in your delivery parcel and is also attached as a PDF to your order confirmation email. You may also download it here as a Return Form (PDF).

   • (An explanation/reason is not required for exchanges, but make sure to clearly state your order number and the desired replacement size).

2. Prepare Your Package:

   Pack the items securely inside a shipping box or mailer bag to protect the original product packaging.

3. Ship to Our Store Address:

   Select a courier service of your choice and send the package with sufficient postage paid to our store address. We do not provide free prepaid return labels.

   • Important: Ensure the parcel is delivered directly to the door of our store address, not to a parcel locker, pickup point, or neighbors. We cannot retrieve or process packages left at external drop-off locations.

Store and Return Address:

SSK European Baseball Center

Heulweg 128 B

2295 KK Kwintsheul

The Netherlands

Shipping Costs & Reimbursements

• Standard Returns: Return shipping costs to our store address are at your own expense. Packages with postage due will always be refused.

• Full Order Return: In the event of a timely and complete return of the entire order, your original shipping fee paid at checkout will also be refunded.

• Partial Order Return: If you return only part of your order, original shipping costs are not reimbursed unless specific additional shipping costs were incurred solely for the returned item.

• Exchanges for Another Size: If you return an item to exchange for a different size (same product), we will send the replacement size to you once for free. If the replacement size is still incorrect, the customer is responsible for shipping costs of any subsequent exchange.

• Defects Under Warranty: If an item is defective and falls under warranty, contact us via email first with photos. Upon approval, we will reimburse standard shipping costs (PostNL standard rate; no express or registered mail surcharges).

Refunds

Once your return package has been received in good order and inspected:

• Refunds will be processed within the statutory period of 14 days (generally much sooner).

• Refunds are issued automatically to the original bank account or payment method used during purchase.

Items Purchased in Store or via "In-Store Pickup"

Different terms apply to items purchased directly in our retail store or bought online with the "In-Store Pickup" option:

• Exchanges or refunds can only be handled in person at our retail location within 14 days.

• Items must be presented in unused condition and in their original packaging.

• It is not possible to mail back in-store purchases and request a replacement item to be delivered for free.

• Any defects or missing items must also be reported via email with photos and the sales receipt within 48 hours.